JAKARTA, KOMPAS.com – PT Kereta Api Indonesia (Persero), the national railway operator, has introduced a new seat selection feature in its Access by KAI application, designed to enhance comfort and convenience specifically for female passengers.
According to Anne Purba, Vice President of Public Relations at KAI, this feature underscores KAI’s dedication to addressing the unique needs of its female customer base.
“This feature aims to provide female passengers with an added sense of security and comfort throughout their journey. We believe this innovation will significantly improve their overall travel experience, making it more enjoyable and secure,” Anne stated in a press release on Sunday, March 23, 2025.
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The impetus behind this feature is rooted in KAI’s commitment to prioritizing the safety and comfort of its female passengers.
With Access by KAI boasting over 7,633,584 downloads and 7,317,566 active users as of 2024, KAI is focused on delivering inclusive and responsive services.
“Previously, the seat selection process did not offer female passengers an easy way to ensure they were seated next to other women,” Anne explained. This new feature directly addresses that concern.
Importantly, this service extends beyond the Access by KAI app. Passengers purchasing tickets at station counters can also request to be seated next to female passengers, with assistance from KAI staff.
This innovation reflects KAI’s broader commitment to continuously improving its service quality and ensuring a secure environment for all its customers.
The feature is exclusively available to Access by KAI members booking tickets for female passengers and applies to all intercity trains.
To maintain privacy and data security, the feature will not be displayed if a booking includes male passengers. KAI assures customers that all personal data is protected in accordance with the company’s privacy policies.
“KAI will actively monitor the implementation of this feature and gather feedback from passengers to further refine and improve our services in the future,” Anne concluded. This commitment to continuous improvement will ensure the feature remains effective and beneficial for female passengers.
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Ringkasan
PT Kereta Api Indonesia (KAI) has launched a female-only seat selection feature in its Access by KAI application. This new feature aims to enhance the comfort and security of female passengers during their train journeys by allowing them to choose seats next to other women. The service is available to Access by KAI members booking tickets for female passengers on all intercity trains and also at station counters with KAI staff assistance.
This initiative reflects KAI’s commitment to improving service quality and prioritizing the safety and comfort of its female customers. KAI will monitor the implementation of this feature and gather feedback to refine and improve its services. The feature is designed to maintain privacy and data security, and KAI assures customers that all personal data is protected.